Refund Policy

1. Refund Eligibility

We offer a 30-day money-back guarantee under the following conditions:

• The request is made within 7 days of purchase.
• Your account is in good standing without any violations of our terms.
• A valid reason for requesting the refund is provided.
• Limited to one refund request per customer.

2. Refund Process

2.1 How to Request a Refund

To request a refund, please:

• Submit a request through your account dashboard.
• Contact our customer support team.
• Provide your order number and the reason for your refund request.

2.2 Processing Time

• Refund requests will be reviewed within 3-5 business days.
• Approved refunds will be processed within 5-10 business days, depending on the payment method.

3. Non-Refundable Items

Certain items and services are not eligible for refunds:

• Partially used subscriptions.
• Downloaded digital content.
• Purchases under special promotional offers.
• Add-on or custom services.

4. Refund Methods

Refunds will be processed through:

• The original payment method used at the time of purchase.
• Store credit (optional, if applicable).
• Alternative payment methods, considered on a case-by-case basis.

5. Cancellation Policy

• You can cancel your subscription at any time.
• After cancellation, your access will continue until the end of the billing period.
• No partial refunds are issued for mid-cycle cancellations.

6. Exceptions

We may consider refunds outside the standard policy under the following circumstances:

• Technical issues affecting service usage.
• Extended service unavailability.
• Billing errors or duplicate charges.
• Legal requirements or obligations.

7. Contact Information

If you have any questions or need assistance with refunds, please contact us at: